We are committed to helping companies and professionals deliver moments of truth through creative, innovative and CEM strategies leading to a new era of mutually beneficial CE journeys. All our consultants are with years of local and global in- depth experience and exposure in CEM ideologies with hands-on up to date environment knowledge.
As all our work usually starts with understanding present leadership, gap analysis and touch-points mapping before applying out “Identify Differentiate Interact Customize” (IDIC) thinking process, Customer Lifetime Value (CLV) and ends with a quick wins pilot project. And not forgetting continuous training to create SCA.
We usually want to see positive project performance within 6 to 8 months depending on the full conditional excess to all customer database, information and internal infrastructure of the consulted organization.
Area to share and transfer of knowledge:
• Customer Experience Management
• Customer Relationship Management
• Partner Relationship Management
• Patient Relationship Management
• Integrated Marketing Communications
• Life-time Value / Activity Based Costing
• Digital Marketing
• Big Data (analytics and real-time applications)
• Strategic Management
• Change Management
• Business Processes