For Your Profitable Customers


Get, Keep, Grow
Your Valuable Customers

Be a Professional Customer
Experience Management
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"Without customers
you don't have a business,
you have  hobby"  
Don Peppers and Martha Rogers

Erna Andajani ST, MM, P.CRM, P.CEM

Indonesian, worked and live in Surabaya, Indonesia.
has a Master degrees in Business Management, Professional CRM certification
and Train the Trainer certification from AARM Canada. She is now pursuing her
Doctorate Degree of Management at the Ubaya.

Is a lecturer at Universitas Surabaya (UBAYA) with over 15 years of experience
in various teaching position.

As a professional customer relationship management (PCRM). Responsible for
managing Customer Relationship Department at UBAYA (teaching and laboratory) and
handling all projects related to CRM.

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