“The Right Step is committed to helping companies and professionals deliver moments of truth through creative,
innovative and fun customer experience management strategies leading to a new era of mutually beneficial customer experience journeys.”

All of our knowledge transfer consultants are with years of local and regional in- depth experience and exposure in Customer Experience ideologies with hands-on up to date environment knowledge.

As all of our work usually starts with understanding present leadership, gap analysis and touch-points mapping before applying out “Identify Differentiate Interact Customize” (IDIC) thinking process, Customer Lifetime Value (CLV) and ends with a quick wins pilot project. And not forgetting continuous training to create a sustainable competitive advantage.

We usually want to see positive project performance within 6 to 8 months depending on the full conditional excess to all customer database, information and internal infrastructure of the consulted organisation.

Feel free to email inquiry@therightstep.co for a quick meeting on this matter.


We provide a premium quality range of CEM services.


We are knowledgeable experts who leverage data and insights with proven credibility.

Passionately Professional

We are trusted and reliable because we are passionate about achieving our vision and mission for all of our customers.


We are consistently customer-centric it its products, service quality and philosophy.

Our Events

Vice President AARM International, Canada
July 20, 2017
Le Meridien Hotel, Jakarta
Vice President AARM International, Canada
July 25, 2017
Le Meridien Hotel, Jakarta
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Knowledge Transfer Consultant

Contact us

Please let us know if you have any question, want to leave a comment, or would like further information about The Right Step.

client inquiries

  • World Trade Center 5.
    Jl. Jend. Sudirman, Kav. 29 - 31
    Level #3A - 37
    Jakarta, Indonesia, 12920
  • +62 819-3288-3666
    +62 878-8347-0201

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